Crisis Management Analyst

We are seeking a Crisis Management Analyst to join a high-performing team within the EMEA headquarters of one of the world’s most prestigious financial institutions.

This is a rare opportunity to work at the centre of global security, intelligence, and incident response, operating in a fast-paced control room environment where your actions directly impact people, operations, and business continuity across Europe, the Middle East, and Africa.

The role operates on a 24/7 rotating shift pattern over a 6-week cycle, including days, nights, and weekends.

Key Responsibilities

• Monitor and respond to real-time incidents across the EMEA region, ensuring swift escalation and coordination
• Support crisis response, recovery, and business continuity activities, including liaison with emergency services
• Gather and analyse intelligence, track geopolitical developments, and identify emerging risks
• Monitor global travel risks and support the safety of business travellers
• Operate control room systems (CCTV, intelligence platforms, live monitoring tools) to maintain situational awareness
• Draft and distribute incident communications and support a 24/7 emergency hotline
• Coordinate with internal teams, security functions, and key stakeholders
• Conduct OSINT research, support investigations, and maintain accurate documentation
• Assist in updating crisis management plans and procedures

Candidate Profile

This role is particularly suited to a recent Master’s graduate in fields such as:

• Security Studies
• Intelligence Studies
• International Relations / Politics

Essential

• Strong understanding of geopolitics, global security, and current affairs
• Excellent written and verbal communication skills
• Ability to work under pressure and make quick, informed decisions
• Strong analytical and problem-solving skills
• Proactive mindset with a desire to learn and develop

Desirable Experience

• Previous exposure to intelligence, security, or risk environments
• Additional language skills relevant to the EMEA region

The Company

ISS is a global leader in workplace and facilities management, helping organisations create environments where people and businesses can thrive. We partner with clients across sectors—from healthcare to finance—to deliver smart, sustainable solutions that improve everyday experiences.

We’re proud to be an inclusive employer, committed to diversity, wellbeing, and supporting the Armed Forces community.

As a Disability Confident employer, we’re committed to making our recruitment process accessible. If you require any adjustments, please contact our Resourcing Team—we’ll be happy to support you.

Join ISS and be part of something bigger.